Sunrise Flow

FLOW

SUNRISE

Hospitality service and margins

Sunrise Flow

We fix service quality and profit margins for restaurants, bars and hotels that are already running but not performing.

We start on the floor: a busy service, then the kitchen, then the paperwork. Floor-first, fixed scope, fixed price, fixed deliverables.

Solutions

The floor

The numbers

The kitchen

The fix

Every engagement starts in a busy service, first as a guest, then as an observer. Standards, leadership and execution show themselves on the floor long before they show up in any report.

Then the paperwork. One month of your system data, verified: revenue, hours, cost of goods per category, and teho, revenue per labor hour. Every figure carries its basis, so you know which numbers you can trust.

The kitchen comes next, during prep and during service: routines, timing, waste and the handover between kitchen and floor. This is where margins are made or lost during the shift.

Findings are reported and approved before anything is changed. Fixes run in a set order: leadership and execution basics, scheduling and productivity, inventory and supplier discipline, then menu engineering. Marketing last.

Your labour target may have expired
Cost per worked hour divided by revenue per labour hour is your labour percentage. If the target was set before the last wage rounds, it is now quietly asking for a different result than the one written on it.

Split the record before you celebrate it
A record month can be a house account in disguise. In one recent case, comped covers made the front page read +42 % growth while paid demand grew 19 %. Split the house account first, then celebrate.

Two businesses, one profit and loss
When a restaurant and a prep or catering kitchen share one P&L, the combined view describes neither. The growing half is usually the half with no targets and no data. Separate them before comparing anything.

Insights

Shrinkage is concentrated, not diffuse
Actual margin against theoretical margin, per category, shows where the leak sits. It is rarely everywhere: in one case two product groups carried nearly all of it while the wine cellar held at 0.2 %.

Packages

One-off, fixed scope, fixed price, fixed deliverables. Complete on its own.

• Floor pass: one busy service in your venue, first as a guest, then as an observer.
• Numbers layer: one month of your system data, verified end to end.
• Findings report: what holds, what leaks and what it costs, every figure with its basis.
• Nothing is changed without your approval: findings first, then the fix.

A measurement system and a monthly rhythm your team runs. Setup plus a monthly cadence, and you run it yourselves once the habits hold. We say that out loud, because it is the point.

• Cost centres and coding rules: every euro and every hour tagged to the business that consumed it.
• A close calendar: the month closed by day five, reviewed by day seven.
• One page per business: revenue, hours, teho, margin by category, open items.
• Targets per business, derived from your real cost per hour. No combined averages.

The review ends with findings. What follows is named openly, never included silently.

• Staged fixes in a set order: leadership and execution basics, scheduling and productivity, inventory and suppliers, menu engineering, marketing last.
• Balance: the work continues until the numbers and the floor agree.
• A monthly cadence for as long as it earns its place, built so your team takes over.

Free, one message, no data files, no meeting. Send three numbers:

• Worked hours last month.
• Net sales last month.
• The labour percentage you are managing to.
• They show the labour percentage you are actually running at, and the revenue the same crew would need to hit the stated target. If the two disagree, there is a conversation. If they agree, we say so and leave.

The price is fixed and named before we start, based on the state of your data. It does not move afterwards.

Operations review

What happens after

The operating system

How to start

Contacts